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What kinds of service we provided to customers?
- You can move the mouse to the Service (red box 1) at the top of the home page to activate the slide-down window.
- In the sliding window, there are six categories of inspection items on the left named Synchrotron Analysis, X-ray Inspections, Materials Analysis, Spectroscopy, Preparation, and Exp. Design Service.
- For example, you can click Synchrotron Analysis (red box 2) to launch the left menu in the figure below and click on the inspection service items you need layer by layer according to the classification items (such as Diffraction, Imaging, Scattering, and Spectroscopy.
- If you already know the category of the inspection items you need, you can also directly click on the subcategory (e.g., Spectroscopy) (red box 3) to quickly access it.
How to know the available machine time of service?
- Click on Check SG Available Machine Time on the Order page of any analysis service to see the schedule of each instrument.
Regulation for the delivery time of data?
- Our standard data delivery is 30 working days. Please refer to the Taiwan Government Calendar for the date of this working day.
- For an additional fee, Speed or Express can further shorten delivery times to 15 or 7 working days, suitable for customers who need data urgently.
- We may introduce ultra-fast delivery (Ultra) within the next year, but only for some specific Services.
How to generate Quotation from Cart?
- Once you have selected the items for the Service and entered the correct parameters, click Add to Cart (red box 1) to add it to the Shopping Cart.
- When you confirm on the system, it will jump back to the original page, and you will see that the shopping cart symbol (red box 2) is increasing, indicating the item has been added correctly. You can continue to purchase additional testing services or click the shopping cart to checkout.
- After clicking on the Shopping Cart, the page will jump to the Cart List page.
- It is important to note that the Service and Product (red box 1) orders must be checked out separately, i.e., you cannot checkout two different categories at once.
- After clicking "Generate Quotation" (red box 2) in the Cart List of Service, a quotation and a tracking number will be automatically generated, and you will be able to inquire about it (Service Inquiry).
- Remind you again that the Inquiry and Quotation is not a formal order. You still need to go through the payment process to turn it into a formal one. Please refer to our other Q&A instructions for how to do it.